What’s the point of this policy?
The idea is that we tell you how we deal your “personal data”. (This is the technical term for information about any identified or identifiable living person). Please read on to find out what kinds of personal data we collect, how we use and protect it, to whom we disclose it and how you can access and rectify it.
Please don’t use our site unless you are completely happy with this policy. If you do use our site, we’ll assume that you do accept it.
Might the policy change?
It may well do and so you should check it whenever you visit our site. We’ll assume you agree to the revised policy if you use the site after the effective date shown at the top of the policy.
What personal, and other, data do we collect?
We collect and store personal information which you give us via forms on our site or which you provide to us in some other way.
We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, login details, the full URL clickstream to, through and from our site (including date and time), cookie number, activity on our website including the pages you visited and searches you made.
We may collect supplemental information about you from third parties. For example: (a) if you incur a debt to us, we will generally conduct a credit check by obtaining additional information about you from a credit reference agency, as permitted by law; (b) if you register to use our services on a third party website, or use a third party website providing a service for us, that website may provide personal information about you and your transactions back to us.
What about cookies?
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. We use session cookies to recognize you throughout each visit to your site.
Persistent cookies stay in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie). We may use persistent cookies to: track your country to enable us to provide country-specific content, track the site from which you entered our, avoid showing you the same ad repeatedly, to display ads or other content tailored to your preferences.
Usually you can modify the settings of your browser to accept or reject all cookies or be notified when a cookie is set. For further information on cookies and cookie settings, including how to delete cookies, visit www.allaboutcookies.org. You can continue to use our site if you reject cookies but its functionality may be limited.
How do we use your personal data?
We use your personal data to provide our services e.g. send service messages, process payments and/or fulfil orders.
We use your personal data to help us communicate with you effectively should you try to contact us via our site including verification of any claims you may make.
We retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
We may access, remove, alter or store or otherwise use any personal data if we think you have or may have breached our terms and conditions or to enforce our rights or protect the public or where if we are required to do so by law or appropriate authority.
How do we protect personal data?
Security is a high priority. We take appropriate precautions to protect personal data from loss, misuse, unauthorised access or disclosure, alteration or destruction using the same safeguards as we use for our own proprietary information.
Don’t forget that email and other electronic communications are not secure if they haven’t been encrypted. Your communications may pass through servers in a number of countries before they reach us. So we don’t accept responsibility for any unauthorised access to or loss of personal data that stems from a cause beyond our control. Nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the site.
To whom do we disclose personal data?
We may allow access to your personal data by third parties who supply us with a service – for the purpose of their service only and in accordance with our instructions. For example, we transmit your expense receipts to our partners in India for processing but we do not supply them with any customer details which are not included in those documents.
We may disclose personal data so far as reasonably necessary:
if we think you have or may have breached our terms and conditions or to enforce our rights or protect the public or where we have reasonable grounds for believing that a criminal act has been committed) or if we are required to do so by law or appropriate authority; or
in the case of an actual or proposed (including negotiations for a sale or merger or business combination involving of all or the relevant part of our business.
Except as otherwise specifically included in this policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, whether they are other users of our site or other websites, different rules may apply to their use or disclosure of your information.
How can you access and rectify personal data?
You can access and rectify your personal data by contacting us by the means shown on our website. We may charge an administration fee in line with data protection laws.